919-444-0185 10 AM- 5 PM EST (Tue-Fri)
-Please allow 1-7 business days for your order to be processed and shipped after its placed.
-We currently ship USPS First Class Priority.
-Packages are insured. $50 coverage max.
-A tracking number will be provided via email once your order is shipped.
-You will generally receive your package in 3-8 business days after it is shipped subject to peak seasons, special launches and restocks.
-When purchasing an item with (PRE ORDER) status please understand your item will ship 3-4 weeks after your order is placed.
-Please contact us promptly to update your order. No changes are guaranteed.
-We understand it takes 14-30 days to test a new skin care product to determine if it works for your personal interface.
-We are here to help you. Please reach out via our contact page for more assistance or call 919-444-0185, Tuesday-Friday 10 AM - 5 PM EST. We will respond to your inquiry within 24-48 hours.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
To return your product, you should mail your product to: PO Box 11241 Durham, NC, 27703, United States
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: PO Box 11241 Durham, NC, 27703, United States
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.